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Energy providers may make exaggerated claims about the benefits of their products or services. They might promise substantial energy savings, guaranteed fixed prices, or renewable energy sources when, in reality, these claims may not be accurate or achievable.

Energy providers may use complex or confusing language in their contracts, making it difficult for customers to fully understand the terms and conditions. Misleading terms can result in customers being locked into contracts or facing unexpected penalties.

Some energy suppliers may falsely claim that their energy is generated from renewable sources, such as wind or solar power when it is predominantly sourced from non-renewable or fossil fuel sources. 

Energy providers have a duty to provide clear and accurate information about their products and services, including pricing, contract terms, and cancellation rights. Failure to provide essential information about key details can constitute mis-selling.

Energy contracts may include hidden costs or fees that are not clearly disclosed to customers during the sales process. These can include administration fees, early termination fees, or additional charges for certain services.

Slamming occurs when a your energy supplier is changed without their consent or knowledge or Unauthorised transfer of an energy contract by a supplier. You may only realize you have been slammed when you receive a bill from a new energy provider.

Energy providers may use aggressive sales tactics to push customers into signing contracts without adequate time to review or consider their options. This can include telemarketing calls, or online pop-ups that create a sense of urgency to make an immediate decision.

Be aware of these potential mis-selling practices and to thoroughly review any energy contracts or offers before making a decision. If customers believe they have been mis-sold an energy product or service, they should contact the energy claims specialists.