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How to claim business energy rebate for mis-sold contracts?

Updated: Jul 16, 2023

A Step-by-Step Guide to Claiming Business Energy Rebates for Mis-Sold Contracts

Business Energy Rebate

Managing the energy contracts for your business is crucial, as it directly impacts your operational costs.

Unfortunately, some businesses have experienced the misfortune of being sold energy contracts that did not align with their needs or expectations. However, there is good news! You may be eligible to claim a business energy rebate if you have been affected by a mis-sold contract. In this post, we will provide you with a step-by-step guide on how to navigate this process and potentially recoup some of your financial losses.

Step 1: Gather evidence:

To successfully claim a business energy rebate, it's important to gather all relevant documentation and evidence related to the mis-sold contract. This may include copies of your original contract, bills, correspondence with the energy supplier, and any other relevant information that supports your claim. The more evidence you can provide, the stronger your case will be.

Step 2: Review your contract terms:

Thoroughly examine the terms and conditions of your energy contract. Look for any discrepancies or misleading information that may have influenced your decision to sign the contract. Identify specific clauses, hidden charges, or unfair practices that may have been part of the mis-selling process.

Step 3: Contact your energy supplier:

Reach out to your energy supplier's customer service department to express your concerns about the mis-sold contract. Provide them with a clear and concise explanation of the issues you have identified and request a resolution. Keep a record of all your communications with the supplier, including names, dates, and any promises made by their representatives.

Step 4: Escalate the complaint:

If your initial contact with the energy supplier does not lead to a satisfactory resolution, it's time to escalate your complaint. Most suppliers have an escalation process or a dedicated complaints team. Contact them and outline the details of your case, attaching any evidence you have gathered. Be persistent and assertive in your pursuit of a fair resolution.

Step 5: Seek professional assistance:

If your complaint is not resolved through the previous steps or if you encounter significant resistance from the energy supplier, it may be necessary to seek professional assistance. Consult a solicitor or a specialist energy claims company experienced in handling mis-selling cases. They can provide you with expert advice and guide you through the legal aspects of your claim.

Step 6: File a complaint with the appropriate regulatory body:

If all else fails, you can file a complaint with the relevant regulatory body responsible for overseeing energy suppliers. In the UK, for example, this would be Ofgem. Present your case to the regulatory body, providing all the evidence you have collected and detailing the steps you have taken to resolve the issue directly with the supplier. The regulatory body will investigate your complaint and take appropriate action if necessary.

Step 7: Consider alternative dispute resolution methods:

In some cases, alternative dispute resolution methods such as mediation or arbitration may be available. These processes can provide a quicker and less formal way to resolve the dispute between you and the energy supplier. Explore these options if they are relevant to your situation.


Claiming a business energy rebate for a mis-sold contract can be a complex and time-consuming process. However, with determination, thorough documentation, and potentially seeking professional assistance, you can increase your chances of obtaining a fair resolution. Remember, every case is unique, and the specific steps may vary depending on your circumstances and the laws of your country. By following this guide, you will be well-equipped to navigate the process and seek the compensation you deserve.

Speak to one of our Business Energy Claims Specialists to start your rebate.

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